Privacy Policy for FloraTV

Last Updated: October 26, 2023

1. Introduction

Welcome to FloraTV. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website (https://floratv.net) and any related services, sales, marketing, or events.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register an account, make a purchase, or contact us.

Account Information: When you create an account, we collect your name, email address, and a password.
Payment Information: When you purchase a subscription, we collect information necessary to process your payment. However, your full credit card, debit card, or bank account details are handled directly by our secure third-party payment processors (e.g., Paygate.to) and are never stored on our servers. We only receive a transaction confirmation, the payment method used, and billing details like your name and address.
Communications: When you contact us for support or other inquiries, we collect the information you provide in your communications.
Technical & Usage Data: Like most websites, we automatically collect certain information when you visit, use, or navigate our website. This may include your IP address, browser and device characteristics, operating system, and other technical information. This data is primarily needed to maintain the security and operation of our site and for internal analytics.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

To Fulfill and Manage Your Orders: To process your payments, manage your subscription, and provide you with the services you have requested.
To Manage User Accounts: To create and manage your account, allowing you to log in and access your subscription.
To Send Administrative Information: To send you information regarding your account, changes to our terms, conditions, and policies.
To Provide Customer Support: To respond to your inquiries and solve any potential issues you might have with our service.

4. Cookies

We use cookies to enhance your experience on our site. Cookies are small data files stored on your browser.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

5. Who We Share Your Data With

We only share your information with trusted third parties to operate our website and provide our services. We do not sell your personal data.

Payment Processors: We share transaction information with our payment gateways (e.g., Paygate.to) to process your purchases securely.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process.

6. How Long We Retain Your Data

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy.

For users that register on our website, we store the personal information they provide in their user profile as long as their account is active. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
We are required to keep customer purchase records for a longer period for tax and accounting purposes.

7. Your Rights Over Your Data

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You can request copies of your personal data.
The right to rectification – You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You can request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us using the contact details below.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our website uses SSL encryption, and all payments are handled by secure, PCI-compliant payment gateways.

9. Contact Us

If you have any questions or comments about this policy, you may email us at support@floratv.net or contact us through our website's contact form.

Disclaimer: This is a sample privacy policy and may not be sufficient to comply with all applicable laws in your jurisdiction. It is not a substitute for legal advice. You should consult with a legal professional to ensure your policy is complete and compliant.